Refund policy

Returns and Refunds

We do not accept returns or offer refunds for change of mind, personal preference, or items that are no longer wanted.

We will replace or refund an order if:

• The item arrives damaged or defective.
• You receive the wrong item.
• Your order is confirmed as lost in transit.

Please inspect your order upon delivery and contact us as soon as possible if there is an issue.

Reporting an Issue

To report a lost, damaged, defective, or incorrect order, contact us at Contact@notoriouscookware.com and include:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the damage, defect, incorrect item, or packaging, where applicable.

Claims for damaged, defective, or incorrect items must be submitted within 30 days of delivery.

Lost-order claims may be submitted once the shipment has exceeded the carrier’s expected delivery window. We may ask you to confirm your shipping address or cooperate with a carrier investigation before approving the claim.

Replacements and Refunds

Once we have reviewed your claim, we may offer a replacement or a refund, depending on the circumstances and product availability.

Do not return an item unless instructed to do so by our customer service team. If a return is required, we will provide instructions and, where applicable, a return shipping label. Items returned without prior authorization may not be accepted.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at Contact@notoriouscookware.com.

Exchanges

We do not offer exchanges for change of mind or personal preference. If you receive a damaged, defective, or incorrect item, we may replace it as part of the claims process described above.

Sale Items and Gift Cards

Sale items are eligible for replacement or refund only if they arrive damaged, defective, or incorrect. Gift cards are non-refundable, except where required by law.

Statutory Consumer Rights

This policy does not limit any rights you may have under applicable consumer-protection laws.

For orders shipped to the European Union, eligible customers may have the legal right to cancel an online purchase within 14 days of receiving it, without providing a reason. Additional rights may also apply to faulty or non-conforming goods.